OS&D app icon Overages, Shortages, Damages

Every exception, tracked and resolved.

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Helping brands keep customers happy

  • Sony
  • Kubota
  • DHL
  • Hawkeye
  • Panasonic
  • Estée Lauder
OSD Tickets
S05663 POD Request
Open • 08/19/2025
36d
Issue
Shortage on Delivery
Status
Open
Carrier
SAIA MOTOR FREIGHT
Consignee
TARGET REG DIST CTR #0587
Date
08/19/2025
Days Open
36
S05664 POD Request
Open • 07/05/2025
12d
Issue
Damage on Arrival
Status
Open
Carrier
OLD DOMINION
Consignee
WALMART RDC #6023
Date
07/05/2025
Days Open
12
S05665 POD Request
Pending Docs • 07/18/2025
4d
Issue
Missing POD
Status
Pending Docs
Carrier
FEDEX FREIGHT
Consignee
COSTCO DEPOT #114
Date
07/18/2025
Days Open
4
Shipment ID Destination SCAC Carrier
81844483
PP 094512337
ACME INDUSTRIAL SUPPLY
COLUMBUS OH US
 FEDEX
FEDEX CORPORATION
81844484
LTL 512778904
NORTH SHORE COMPONENTS
MELVILLE NY US
 ODFL
OLD DOMINION FREIGHT LINE, INC.
81844485
MF 337190245
APEX TOOL GROUP, LLC
SPARKS MD US
 XPO
XPO LOGISTICS, INC.
81844486
CF 771203489
LAKEVIEW ELECTRONICS
AURORA IL US
 SAIA
SAIA LTL FREIGHT
81844487
EX 660918732
BLUE RIDGE DISTRIBUTING CO.
ASHEVILLE NC US
 ESTES
ESTES EXPRESS LINES
81844488
TL 205374619
WESTERN FASTENERS INC.
DENVER CO US
 DHL
DHL EXPRESS (USA), INC.
Centralized Case Management

Turn exceptions into trackable tickets

Log overages, shortages, and damages in a single system. Every ticket is timestamped, assigned, and tracked until resolved.

  • Ticket Workflows
  • Team Assignment
  • ePOD Retrieval
  • Shipping Docs
Simple Resolution

Manage documents, photos, and notes with ease

Support every OS&D case with photos, bills of lading, PODs, and notes — all tied to the ticket. Keep everything organized and ready for audits or escalations.

  • Photo Capture
  • Carrier & Customer Portals
  • Activity Logs
File Name Description
INVOICE_033023.pdf Commercial Invoice
250929-014690_Inquiry.msg OS&D Report
84190078_OrderDetails.pdf Packing List
84190078_Tracking.pdf Tracking/Tracing Details
POD-207302819.pdf Proof of Delivery
84190078_FINAL.pdf Bill of Lading
Simple Workflows

Resolve quickly or move to claims

Cases can be closed once resolved or seamlessly escalated into Freight Claims with all supporting case documents.

  • Faster Resolutions
  • Simple Claim Filing
  • Freight Recovery
Shipment ID Destination SCAC Carrier
81844483
PP 094512337
ACME INDUSTRIAL SUPPLY
COLUMBUS OH US
 FEDEX
FEDEX CORPORATION
81844484
LTL 512778904
NORTH SHORE COMPONENTS
MELVILLE NY US
 ODFL
OLD DOMINION FREIGHT LINE, INC.
81844485
MF 337190245
APEX TOOL GROUP, LLC
SPARKS MD US
 XPO
XPO LOGISTICS, INC.
81844486
CF 771203489
LAKEVIEW ELECTRONICS
AURORA IL US
 SAIA
SAIA LTL FREIGHT
81844487
EX 660918732
BLUE RIDGE DISTRIBUTING CO.
ASHEVILLE NC US
 ESTES
ESTES EXPRESS LINES
81844488
TL 205374619
WESTERN FASTENERS INC.
DENVER CO US
 DHL
DHL EXPRESS (USA), INC.

Tools your users and customers will love

From exception to resolution — without the chaos.

OS&D tickets move through a clear workflow: log the issue, document the details, and either resolve it or escalate it into a freight claim. Every step stays visible, accountable, and connected.

Exception clarity

Create exceptions from shipment data, capturing items, documents, and precise issue details—automatically linked for context.

Drive collaboration

Customer service, operations, and carriers stay aligned. Notes, photos, and docs are shared instantly—no email ping-pong.

Close the loop

Each case ends cleanly—resolved with documentation, or escalated to a claim with a complete, traceable record.

Solutions for every touchpoint

The new standard for supply chain management

Customer confidence
90%

overall satisfaction with exception handling

Time to resolution
50% quicker

faster issue capture and resolution

Reduced case backlog
30%

clearer ownership and streamlined workflows

Support your customers when it matters most.

The best service management tool for logistics exceptions.

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