Freight Claims Management

Reduce freight loss with easy recovery.

Helping brands protect their margins

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47

2025-518
2024-338
2025-410
S08241

Claim No.	Status	Reason Filed	Shipment	Carrier	Ship Date	Claim Date	Claim Amount	Payments	No Recovery	Balance	Aging	Date Closed
2025-401	Closed — Paid in Full	Damage — Crushed cartons	84211009	Old Dominion	08/22/2025	09/01/2025	325.75	325.75		0.00	42	10/13/2025
2025-402	Closed — No Recovery	Concealed damage not noted	84211057	Estes	08/30/2025	09/07/2025	118.20		(118.20)	0.00	36	10/12/2025
2025-403	Rejected	Overage — documentation insufficient	84211102	XPO Logistics	09/05/2025	09/10/2025	64.50		(64.50)	0.00	33	10/13/2025
2025-404	Open	Shortage — 2 of 36 missing	84211133	Saia	09/10/2025	09/18/2025	289.00			289.00	25
2025-405	Submitted	Damage — Punctured drum	84211177	TForce Freight	09/12/2025	09/20/2025	512.60	150.00		362.60	23
2025-406	In Progress	Temperature excursion	84211209	R+L Carriers	09/08/2025	09/15/2025	840.00	200.00	(100.00)	540.00	28
2025-407	Closed — Paid in Full	Non-delivery of Shipment	84211256	Purolator	09/20/2025	10/01/2025	96.40	96.40		0.00	12	10/13/2025
2025-408	Open	Damage — Wet pallets	84211288	Dayton Freight	09/25/2025	10/02/2025	410.00			410.00	11
2025-409	Submitted	Shortage — 1 pallet missing	84211315	CN Intermodal	09/14/2025	09/25/2025	1,200.00	800.00		400.00	18
2025-410	In Progress	Damage — Fork puncture	84211366	ABF Freight	09/02/2025	09/12/2025	275.00		(50.00)	225.00	31
2025-411	Closed — Paid in Full	Concealed damage accepted	84211402	UPS Freight (TForce)	08/10/2025	08/25/2025	159.99	159.99		0.00	49	10/12/2025
2025-412	Open	Non-delivery of Shipment	84211445	Forward Air	10/01/2025	10/10/2025	230.00			230.00	3
2025-413	Submitted	Damage — Broken pallets	84211488	Pitt Ohio	09/07/2025	09/19/2025	680.00	250.00	(80.00)	350.00	24
2025-414	Closed — No Recovery	Filed beyond deadline	84211521	Canada Post	07/30/2025	09/29/2025	49.00		(49.00)	0.00	14	10/13/2025
2025-415	In Progress	Catastrophic damage — toppled load	84211566	JB Hunt	09/18/2025	09/28/2025	2,475.00			2,475.00	15
2025-416	Closed — Paid in Full	Shortage — seal intact	84211601	Reddaway	09/01/2025	09/10/2025	220.00	220.00		0.00	33	10/13/2025
2025-417	Submitted	Damage — carton tear	84211633	Pilot Freight Services	09/22/2025	10/03/2025	98.50	60.00		38.50	10
2025-418	Rejected	Improper packaging	84211678	Daylight Transport	08/25/2025	09/05/2025	152.00		(152.00)	0.00	38	10/12/2025

2025-401 Claim

Closed — Paid in Full • Closed: 10/13/2025

UPS

Issue: Damage — Crushed cartons
Ref: 84211009
Claim Date: 08/22/2025
Filed: 09/01/2025
Claimed: $325.75
Paid: $325.75
No Recovery: —
Balance: $0.00
Days Open: 42

2025-405 Claim

Submitted • Days Open: 23

TForce Freight

Issue: Damage — Punctured drum
Ref: 84211177
Claim Date: 09/12/2025
Filed: 09/20/2025
Claimed: $512.60
Payments: $150.00
No Recovery: —
Balance: $362.60

2025-418 Claim

Rejected • Decision: 10/12/2025

Daylight Transport

Issue: Improper packaging
Ref: 84211678
Claim Date: 08/25/2025
Filed: 09/05/2025
Claimed: $152.00
No Recovery: (152.00)
Balance: $0.00

Items included in the freight claim with exception type and quantity.
	Item	Issue / Exception	QTY
	Sony WH-1000XM5 SKU WH1000XM5-BK
	Logitech MX Master 3S SKU MXM3S-GR
	MacBook Pro 14" (M3) SKU MBP14-M3-512

Units

6

Claim Amount

$5,843.28

Simple Claim filing

Submit claims in minutes

Create freight claims quickly with guided forms that capture all the right details. No more missed fields or confusing processes — just a simple way to start recovering costs.

Ticket Workflows

Team Assignment

ePOD Retrieval

Shipping Docs

Automated paperwork

Smart Documents

The system captures bills of lading (BOLs), proofs of delivery (PODs), and photos automatically — and even generates claim initiation forms to speed recovery. No manual chasing, no missing files.

Photo Capture

Carrier & Customer Portals

Activity Logs

Packing List Uploaded

Original BOL

Signed POD

Damage Photos

Claim Initiation Letter

Carrier Acknowledgement

Cheque

ACH WIRE 80287242

Received From

C.H. ROBINSON WORLDWIDE INC.

Amount

477.81

Cheque Date

09/30/2025

Date Received

10/10/2025

Date Posted

10/10/2025

Date Deposited

10/10/2025

Notes

Claims and payments applied to this cheque
Claim	Type	Open	Payment
2024-454	Recovery	106.21	106.21
2025-215	Recovery	371.60	371.60
Total Applied			477.81

Freight recovery made simple

Payments & Settlement

Track freight claims from filing through resolution and payment. See what’s approved, what’s pending, and what’s still owed—so finance, logistics, and customer service stay aligned.

Faster Resolutions

Simple Claim Filing

Freight Recovery

Faster, easier recoveries

A claims process that runs itself.

2025-10

Contract Verification

Claims are validated against carrier contracts so deductibles and recoverables are always correct—no second guessing.

Carrier Follow-up

10-2025 14:00

Reminders & Scheduling

Set reminders and schedules so claims are filed, followed up, and closed on time. No more missed windows or forgotten tasks.

OS&D Submitted

Claim Filed

Recovery Applied

Connected Workflows

Service failures or OS&D tickets can trigger claim initiation instantly. No re-entry, no lost details—just connected workflows that save time.

Solutions for every touchpoint

The new standard for supply chain management

Value

90%

average freight loss recovery

Resolution

2×

faster claim recovery

Administrative Savings

30%

less time spent filing and managing claims

A smoother path to claim recovery.

Built to protect your bottom line.

Start today

Features

Reduce freight loss with easy recovery.

Submit claims in minutes

Smart Documents

Payments & Settlement

A claims process that runs itself.

Contract Verification

Reminders & Scheduling

Connected Workflows

The new standard for supply chain management

A smoother path to claim recovery.